Florida Water Products, LLC (FWP) finds itself at the center of a proposed class action lawsuit stemming from a cyberattack in May 2023, which may have compromised the personal data of thousands of people.

Florida Water Products Lawsuit Alleges Inadequate Security Measures Left Data Exposed

The lawsuit asserts that inadequate cybersecurity measures by the pool and spa equipment distributor were directly responsible for the breach. Compromised information may include the names and Social Security numbers of both current and former FWP employees, as well as those affiliated with the company.

According to FWP’s data breach notice letter, the incident targeted a repository of “legacy data” within its network, referring to information stored in outdated systems or formats. Subsequent investigation suggests that an unauthorized third party may have accessed FWP’s systems and obtained certain data from legacy databases.

Although specifics regarding the duration and precise dates of the cybercriminals’ access remain unclear, the breach is believed to have occurred between May 22 and May 28, 2023.

Plaintiff Alleges Inadequate Cybersecurity Left Data Vulnerable

The lawsuit contends that FWP’s failure to enforce adequate cybersecurity measures and provide sufficient training to its employees left its data vulnerable to exploitation by cybercriminals. The complaint argues that Florida Water Products notification to affected individuals was delayed and insufficient. The plaintiff, Stephen Basson, an employee of FWP affiliate Aquarius Supply, claims to have received notice from the defendant only in early December 2023, nearly seven months after the breach allegedly took place.

FWP’s notification letter, as per the filing, obscured crucial details about the breach, such as the number of affected individuals, the methods used by hackers to access the system, and the reasons for the delay in notifying victims.

The lawsuit further alleges that FWP’s tardy and inadequate notice left victims exposed to potential identity theft without proper guidance on monitoring their financial accounts or credit reports to mitigate unauthorized use of their personal information.

A request for comment by FWP about the current litigation was not received in time for publication of this article.

Not The First Or The Last

While the validity of the class action lawsuit against Florida Water Products remains uncertain and subject to legal proceedings, one thing however is certain. The pool industry is clearly not immune to cyber attack threats, as demonstrated by the increase in breaches since 2021. Most recently, Brenntag, a major chemical distributor, fell victim to a ransomware attack by the DarkSide hacker group, resulting in a staggering $4.4 million payout.

In the dynamic world of pool maintenance and equipment, staying ahead of the curve is essential for pool professionals to deliver top-notch services to their clients. Hayward has a clear understanding of the importance of continuous education and has been at the forefront of providing comprehensive training opportunities for pool professionals. Recently they updated the training section of their website, offering an array of hands-on training courses and webinars to enhance the skills of pool professionals.

Hayward Training Courses

Hayward’s hands-on training courses cater to pool professionals seeking expertise across various crucial aspects of pool maintenance. Covering an array of topics, these sessions delve into the intricacies of Hayward’s latest products, ensuring professionals are well-versed in recommending and installing cutting-edge solutions. Specialized training in heaters, automation, salt systems, pumps, infloor systems, and electrical troubleshooting equips participants with the skills needed to address challenges in specific areas. By offering a comprehensive curriculum, Hayward empowers pool professionals to offer knowledgeable expertise to their clients.

Hayward’s dedication to supporting pool professionals is evident in the various programs they offer throughout the country. Here are some of the latest hands-on education opportunities offered by Hayward in the upcoming months. Make sure to visit and bookmark their Training Registration page as an ongoing resource.

Hayward Hands-On Training By Location

• Florida
• Gulf Coast
• Mid-Atlantic
• Mid-West
• North East
• South Central
• Southeast
• Southwest
• West

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In the world of contracting and pool building, success is built on more than just skill and experience. It’s also about the resources, support, and opportunities available to you. Whether you’re a pool builder, designer, contractor, or other trade professional, having a reliable source to purchase the materials you use day in and day out is without a doubt one of the key components to running a successful business.

For pool contractors, the AquaPro Trade Network at AquaBlu Mosaics has become one of the definitive resources helping to make a difference.  Here are just a few reasons why AquaPro is fast becoming a leading choice for trade professionals.

The Importance of Joining a Reliable Trade Program

Contractors and pool builders operate in a highly competitive market where staying ahead of the curve is crucial. A trade program you can count on will provide you with the edge you need to succeed. Here are some compelling reasons why joining a trade program is essential:

1. Access to High-Quality Products: A trade program often partners with top suppliers, ensuring that you have access to high-quality materials and products. This access can help you maintain the reputation of delivering excellent results to your clients.

2. Cost Savings: Trade programs frequently offer special pricing and discounts for their members. This can significantly reduce your project costs, increasing your profit margins.

3. Convenience: Trade programs streamline the procurement process. This means you can spend less time searching for materials and more time focusing on your projects.

4. Support and Expertise: Many trade programs provide technical support and expertise, helping you overcome challenges and deliver superior results. This support can be invaluable when you encounter complex projects or issues.

Now that we understand why joining a trade program is crucial, let’s dive into what sets the AquaPro Trade Network apart from the rest.

Industry Leading Customer Service and Support

At AquaBlu Mosaics, customer service is a top priority. When you join the AquaPro Trade Network, you gain access to unparalleled support from a dedicated rep and team of experts who understand the pool industry inside and out. Whether you have questions about product specifications, installation techniques, or project planning, AquaBlu Mosaics’ dedicated customer service team is there to assist you every step of the way.

#1 Source for Mosaic Tile & Outdoor Living Products

Only AquaBlu gives trades immediate access to all the industry’s top brands of mosaic tile, effective installation tools, and premium outdoor living products under a single roof with dedicated support.  Through our unmatched network of manufacturers and thirty plus brands AquaBlu is uniquely positioned to handle any project, big or small. From simple waterline tile selections to custom all tile pool surfaces, natural stone hardscapes to porcelain paver decking, in pool furniture to patio furniture, fire and water features to fire pits, artificial turf, commercial installs and more… AquaBlu has you covered.

Custom Mosaic Production Services

Only AquaBlu has the manufacturing network, knowledge, and dedicated customer support to bring your client’s custom mosaic vision to life. Custom mosaic logos in glass and porcelain tile, artistic and pixel art murals, custom glass tile blends and gradients are just some of the customization services you can add instantly to your arsenal as an AquaPRO. Just think of us as your personal team of tile ninjas enabling you to conquer any tile request, turning your client’s vision into reality.

The Ultimate Digital Showroom

Whether you have a showroom or not, AquaBlu’s website instantly provides you access to over 10,000+ SKUS for pool and outdoor not found in any brick-and-mortar location.

AquaBlu’s website is designed with trade professionals in mind. It’s user-friendly, intuitive, and packed with features that simplify your purchasing process. You can easily browse their extensive catalog, access product information, and place orders with just a few clicks. This saves you valuable time that you can invest in growing your business. Let’s face it, there’s nothing better than having a showroom at your fingertips!

Free Samples

AquaBlu understands the importance of choosing the right materials for your projects. That’s why they offer free samples of their products to their AquaPros. This allows you to assess the quality and aesthetics of their materials before making a commitment. It’s a risk-free way to ensure that you’re always delivering top-notch results to your clients.

Convenient Flat-Rate Shipping Direct to Office or Jobsite

With AquaPro Trade Network, enjoy convenient shipping direct to your office or job site, eliminating transportation and storage hassles. No more waiting in long lines for materials. Our streamlined delivery ensures on-time arrivals, reducing project downtime. Plus, benefit from flat-rate shipping, making budgeting and client estimates a breeze. Earn trust and loyalty with transparent pricing.

Concierge Service

This trade network goes the extra mile with its concierge service. If you have specific project requirements or need assistance with large orders, their team can tailor packages and solutions to meet your needs. This level of customization ensures that you get precisely what you require for each project, no more and no less.

VIP Pricing for Members

One of the most significant advantages of joining the AquaPro Trade Network is access to VIP pricing. As a member, you enjoy exclusive discounts and special offers that can significantly boost your bottom line. The more you use the program, the more you save, making it a smart financial choice for trade professionals.

Free Marketing Opportunities

AquaBlu began as a small, family-run business. Thanks to the loyalty and support of their valued customers, they have since expanded and evolved into the foremost online destination for pool tiles and outdoor accessories. This success has driven AquaBlu to remain committed to giving back to the community.

AquaBlu actively engages in numerous partnerships and enjoys prominent features in acclaimed publications like Pool Magazine, Luxury Pools & Outdoor Living, and Elevated Magazine, among others. They have also made appearances on television shows such as Designing Spaces. They love to share work done by their members and provide full credit, helping to promote their businesses. Furthermore, AquaBlu keeps its community informed and engaged through their AquaPro Monthly Newsletter and showcases exceptional builders in their ‘Featured Builder’ segment on their website.

Transparent Ocean Conservation Initiatives

AquaPRO is a community of builders, architects, designers, manufacturers, and artisans whose business practices are built around aquatics. We all are inspired by the Ocean and in some capacity draw parallels within our work to bring paradise home. AquaBlu supports ocean conservation by donating a percentage of every sale to select organizations. Furthermore, we enable our customers to conveniently donate as well protecting what bring us joy

With unmatched customer service, an easy-to-use website, and the convenience of shipping directly to the job site, becoming an AquaPro simplifies the procurement process. Free samples, flat-rate shipping, and concierge service demonstrate their commitment to meeting your specific needs. Plus, VIP pricing for members ensures that you enjoy substantial cost savings.

In the dynamic world of pool building and contracting, the AquaPro Trade Network is your trusted partner, providing the resources and support you need to excel in your trade. Don’t miss out on this opportunity to enhance your business and elevate your projects to the next level. Become an AquaPro today and experience the difference for yourself. Your success as a trade professional awaits.