Pool News
Pool Builders Picking Up The Pieces for Olympus Pools Customers
Pool Magazine reported about the situation with Olympus Pools roughly 10 months ago when news coverage began to hit the media. It was a story that captured the attention of the nation due to the sudden spike of interest in inground pools during the pandemic. Olympus Pools was a highly respected and well-reviewed pool company that had apparently left hundreds of homeowners high and dry with open holes in their backyard and no way to complete their pool projects.
We spoke with the owner of Olympus Pools – James Staten as well as affected homeowners early on during the initial turmoil circling Olympus Pools. In the following months, we monitored the progression of events in the media until Olympus Pools was shut down completely by the Department of Business and Professional Regulation. This happened after the Florida Attorney General received over 200 complaints and estimated net losses to Tampa homeowners to be in the neighborhood of $8 million dollars. Today, Olympus Pools faces a $1.4 million dollar penalty as a result.
That’s not the end of the trouble though, aside from being forced to file for bankruptcy, SCP obtained a $1 million judgment against the Statens in September which allowed them to freeze and garnish the money in their personal bank account. To make matters worse, in addition to the civil actions, the Attorney General says the Office of Statewide Prosecution is assisting local law enforcement with a criminal investigation against Staten.
Picking Up The Pieces For Olympus Pools Customers
After the recent implosion of the company, hundreds of homeowners and contractors were left holding the bag and trying to figure out what comes next. For the homeowners, the answer isn’t so simple. Finding a pool builder that can complete the work and finish their swimming pool project has been a challenge for many. Some of the members at the FSPA, like Tony Arredondo (FSPA, Tampa Bay Chapter – Director at Large) have been working diligently to try and connect those homeowners that have been affected with local pool construction firms that can try and help salvage those jobs.
Tampa Pool Contractors Step In
We had the chance to speak recently with Arredondo and his colleague Jacob Schroth to find out how they’ve been working with local homeowners to try and salvage some of the abandoned jobs.
A permanent fixture in the Tampa community, Arredondo is the owner of Tampa Pool Pro and has been performing swimming pool renovations in the local area since 2010. Like many in the industry, Arredondo had seen the swirling news coverage about Olympus Pools. We asked him what has happened in the Tampa market in the wake of the fallout.
“It’s left a bad taste with most potential new swimming pool homeowners, and even some pool renovation clientele. Most that are familiar with the Olympus Pool situation, are very hesitant about deposits, payments, work getting done, and communication,’ said Arredondo.
Working With Olympus Pools Customers
Little by little as homeowners look to pick up the pieces of their project, they’ve been reaching out to local pool renovation experts like Tampa Pool Pro. Consequently, Arredondo has been applying the communications tools his firm uses when working with former Olympus Pools customers. “When assessing the call, we handle them with kid gloves,” said Arredondo, “we make sure they have everyone’s phone numbers and have numerous communication options, such as our mirroring text service app that allows everyone on the job to see each and every text that comes in.”
Customers Say There Was Zero Communication
Lack of communication was a complaint Arredondo heard again and again from customers having little to no idea as to the progress of their build. “No one was returning their calls, and it was weeks and months before hearing from an assigned Project Manager for their build–if they heard anything at all,” said Arredondo.
That lack of communication and the practice of overselling and under-delivering is what gets pool builders in hot water again and again said Arredondo who explained that avoiding customers’ questions and complaints is a sure-fire recipe for the type of disaster Olympus Pools experienced.
“The communication between us and the client is of utmost importance,” said Arredondo, “most do not expect you to be on the job site daily–micromanaging your team. However, they do expect you to keep in touch with them and return their calls, or send them a quick text message or email. We set that expectation with every client. There’s absolutely no excuse, period. Education and good communication create trust.”
Abandoned Pools Need Thousands of Dollars in Renovation Work
There is still a ton of work to be done on many of these pools Arredondo is looking at. Often homeowners are looking at a bill of tens of thousands of dollars to complete their backyard pool project. This uncomfortable fact comes after paying most for most of their pool project upfront with Olympus.
Many of these pools are abandoned jobs that have been exposed to the elements for months before a contractor has had a chance to review the work that has been done. Still, Arredondo says he is eager to work with the ones intent on finishing their pool project. “We walk them through the deposit schedules and educate them on the scope of work needed for completion,” said Arredondo, “this includes the processes and timeframes. We have a 100% success rate with the clients we’ve worked with and have completed their projects in a timely manner. It’s really helping to restore their faith in the swimming pool industry.”
Advice For Homeowners Looking for a Pool Builder
In helping Tampa homeowners find a reliable pool builder to work with, Arredondo had some suggestions to help prevent homeowners from falling victim to fraud, “I would highly recommend researching pool companies they are calling and performing thorough due diligence,” explained Arredondo, “call the City/County/State agencies, research their license to see if they have complaints.”
Reading the online reviews for a business does not give homeowners accurate and up-to-date information about that company claims Arredondo who opined that in today’s digital world, consumers are looking at online reviews and getting half a story or a completely fictional one in some cases.
He says that reading a companies Google reviews doesn’t always offer a complete picture of how reputable that pool contractor is. “Olympus Pools had an impeccable reputation in the state of Florida until just a few months of complaints hitting the media. While the state started receiving complaints, they did not show up online right away,” said Arredondo.
Arredondo has been coordinating with pool contractors from around the Tampa region to help finish some of these jobs. “That’s the beautiful thing about the pool industry. There is so much work for everyone,” said Jacob Schroth who has been working closely with Arredondo, “There is no competition between us and when there’s a problem within our industry we are able to all fix it together.”
While the majority of homeowners are still looking to the district attorney’s office for a final resolution and compensation, that process may take years to fully see the course. For those homeowners who are ready to pick up the pieces, it’s refreshing to see some of these completed projects. One year after all of the negative attention and bad publicity this has created the process of healing can begin for those homeowners. Eager to make a difference in their community, Arredondo and Schroth know that re-establishing that trust with consumers and the pool industry is absolutely vital in Tampa.
Pool News
French Diver Makes Splash After Flop At Opening of Olympic Pool
French Olympic diver, Alexis Jandard, created a memorable moment at the grand opening of Paris’s new Olympic pool, though not quite in the manner he had envisioned.
A startling video captured during the inauguration of the state-of-the-art Paris Aquatics Center on Thursday showcased the 26-year-old Olympian’s unfortunate landing on his right foot while gearing up to dive alongside two fellow athletes. Adorned in a Speedo reflecting the hues of the French flag, Jandard’s discomforting descent saw him landing on his back, ricocheting off the nearly 10-foot-high dive board, and somersaulting into the pool in a rather ungraceful manner.
The incident unfolded in front of a sizable crowd of onlookers, including French President Emmanuel Macron and various dignitaries. Jandard later displayed his scraped back on his Instagram account, maintaining a light-hearted approach to his embarrassing mishap by quipping, “For your information, my back is fine, but my ego…”
Sharing a photo of his reddened back, courtesy of the encounter with the diving board, on Instagram Stories, Jandard assured followers of his well-being. Speaking to RMC Sport, he recounted the unexpected turn of events, stating, “I’m fine. I didn’t hurt myself; unfortunately, these things happen. It happened at a time when I wasn’t expecting it at all.”
Reflecting on the incident, Jandard humorously noted, “I’ve broken boards before, but the board had never broken me before. Now it has.” Despite the hiccup, he maintained an optimistic outlook, remarking, “I would have preferred this ceremony to have gone well from A to Z. There was that little hitch. If it made people smile a little, so much the better.”
Explaining the mishap, Jandard clarified that his leg gave way upon landing but denied any slippage, emphasizing, “It’s a non-slip [board], and what’s more, the board was new, beautiful, and I think there’s still [some of] my back on the board there.”
With a silver and bronze under his belt at the 2022 and 2023 World Aquatics Championships, respectively, Jandard took the incident in stride, admitting, “It’s a shame, but it’s funny. When you take a step back, it’s funny.”
Looking ahead to the 2024 Paris Games this summer, where he is set to compete, Jandard acknowledged the inevitability of such occurrences in his sport, jesting, “These things happen,” while playfully lamenting, “It had to happen in front of the president and the whole of France. I think we chose the right moment.”
Despite being inundated with supportive messages and playful jabs, Jandard maintained a good-natured stance, urging his followers on Instagram, “Enjoy yourselves, make fun of me. I seriously deserve it!”
Pool News
Earthquake in Taiwan Causes Waterfall From Rooftop Pool
A massive earthquake in Taiwan transforms a rooftop pool into a waterfall. View viral footage.
In a harrowing turn of events, Taiwan was struck by a powerful 7.4 magnitude earthquake, leaving devastation in its wake. The quake, the strongest to hit the island in 25 years, shook the east coast of Taiwan, particularly affecting the city of Hualien and its surrounding areas. With a depth of 34.8 kilometers, the epicenter of the earthquake was located 18 kilometers south of Hualien, according to the US Geological Survey.
As rescue efforts are underway to free those trapped under rubble and debris, the toll of the disaster continues to rise. At least nine individuals have lost their lives, while over 900 others have sustained injuries. The aftermath of the earthquake has left over 100 buildings damaged, with reports of landslides and collapsed structures adding to the chaos.
The force of the quake was so immense that it caused a surreal sight—a rooftop swimming pool overflowing and cascading down the side of a building, creating an impromptu waterfall. Footage captured during the earthquake also shows the sheer force as a man inside a pool struggles to maintain balance, the water swaying violently from side to side.
The region of Hualien County, with a population of approximately 300,000, faces immense challenges in assessing the full extent of the damage. Many inhabitants reside in remote coastal or mountain communities, making it difficult for rescue teams to reach them promptly. The precarious situation is exacerbated by the expectation of aftershocks, with 29 aftershocks greater than a magnitude of 4.0 already recorded near the epicenter.
Compounding the crisis are reports of miners trapped in two mines in Hualien, adding urgency to the rescue operations. Furthermore, over 91,000 households are grappling with power cuts, amplifying the difficulties faced by residents in the aftermath of the disaster.
Despite the widespread destruction, medical facilities in Taiwan’s capital, Taipei City, are functioning, albeit damaged. The Municipal Government has confirmed that hospitals are operating normally, providing critical care to the injured.
The international community has responded swiftly to the catastrophe, with the Biden administration monitoring the situation closely and expressing readiness to offer assistance. In the face of adversity, Taiwan is rallying its resources and resilience, demonstrating solidarity and resolve in confronting this natural disaster.
As the dust settles and the extent of the damage becomes clearer, questions arise about the effectiveness of early warning detection systems in mitigating the impact of natural disasters. Despite Taiwan’s investment in advanced seismic technology, including early warning systems designed to provide crucial seconds of alert before an earthquake strikes, many residents were caught off guard by the sudden and violent tremors. Reports indicate that the early warning detection system, while operational, did not reach a significant portion of the population in time to take preventive action
Pool News
Patent Pending Apple Watch SOS Feature Could Prevent Drownings
A forthcoming feature potentially destined for the Apple Watch, as detailed in a recent patent application, could serve as a lifesaver for swimmers at risk of drowning.
Outlined in the patent is a capability for the Watch to identify “irregular behavior” and automatically trigger a distress call for assistance.
Apple underscores the alarming statistics surrounding drowning, particularly its prevalence among children, as a leading cause of accidental fatalities.
In the United States alone, drowning claims the lives of over 3,500 individuals annually, ranking as the fifth most common form of accidental death. Tragically, a significant portion of these victims are children.
Emphasizing the critical importance of swift intervention during water emergencies, Apple highlights the dire consequences of prolonged submersion without resuscitation, which can result in brain damage and ultimately, drowning.
A Growing Need For Cost-Effective Wearable Solutions
While acknowledging existing underwater camera systems in some swimming pools aimed at detecting distressed swimmers and alerting lifeguards, Apple notes their costliness and unreliability.
Consequently, there’s a pressing need for a simpler, more cost-effective drowning prevention solution suitable for all types of water bodies, including public and private pools, as well as natural settings like lakes and ponds where installing underwater cameras is impractical.
The patent proposes leveraging wearable devices such as the Apple Watch for broader applicability, increased reliability, and the ability to detect various types of emergencies.
Alerting When Swimmers Are In Distress
For instance, if the Watch detects a wearer who is not proficient in swimming entering deeper water, it can promptly dispatch an alert instead of waiting for signs of distress.
These alerts can be transmitted to nearby devices, including those of friends and family, and seamlessly integrate with existing drowning detection and alarm systems to ensure lifeguards are promptly notified.
Apple Watches already boast capabilities to detect and respond to falls, vehicle accidents, and cardiac irregularities. Heartwarming testimonials featured in Apple’s “Dear Apple” video series show individuals whose lives were saved by these functionalities.
As with many patents from Apple, it’s important to note that not all concepts may materialize into actual products. Nonetheless, this innovation stands as a promising addition for potential integration into future watchOS updates.
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